Controversy is swirling around the excessive wait times for medical appointments at the Veterans Health Administration (VHA), where some veterans may have died waiting for health services on secret lists that clinics maintained to hide long delays. The revelations sparked bipartisan outrage, embarrassed the White House, and have led some lawmakers to argue that the government can never effectively deliver health care services. But a closer examination of the problems plaguing VHA, along with interviews with veterans and their advocates, reveals a far more nuanced and complicated picture of the successes and failures of the nation’s largest integrated health […]

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